San Angelo, Texas - Auto Body Repair and Painting

WHAT TO EXPECT from Concho Collision when you have wrecked your vehicle.

1.The bad news is, your vehicle is damaged. The good news is, chances are, Concho Collision already has a close relationship with your insurance carrier.
Concho Collision is currently authorized by several separate insurance companies to completely handle the entire claims process, and we also work closely with many other insurance companies. PHONE US at 325-947-9473 to see if your Insurance Company uses Concho Collision.

2.The insurance company tells me Concho Collision isn’t on their preferred list. What do I do?
The preferred body shop list provided by your insurance company is there for a reason. It is designed to save money by streamlining the claims process. We work with you throughout the entire claims process — from initial response through final resolution — to provide fast, caring service and to settle your claim. Not being “on their list” doesn’t mean that Concho Collision can't work on your vehicle, since you have the right to choose your repair facility. Besides, at Concho Collision, we like to make new friends — and we would be pleasantly suprised if you have coverage from an insurance carrier we haven't done business with before.

3.Will it cost me more if I come to Concho Collision?
No, you can come to us for your auto body damages at no additional cost to you. Plus, at Concho Collision, we warranty every aspect of our repairs for as long as you own your vehicle. Concho Collision is the expert when it comes to auto-body repairs and is happy to provide that service to you. Choosing a qualified shop is your responsibility for getting proper repairs.

4.What if initial repair estimates do not catch all damage?
Collision damage varies from minor to major. Many collisions can involve unseen, hidden damage. We work with all insurance companies and report any and all hidden damage. Because of hidden damage, most initial estimates change as more damage is found. On vehicles with major collision damage, we use sonar measuring equipment to determine the hidden problems and see how to structurally realign your vehicle. Internal and structural repairs are all performed meticulously to industry standards and beyond. Attention to detail at this step is VERY important. This is one reason why choosing a quality repair shop is more important than picking the lowest price. That being said, Concho Collision is very competitive when it comes to pricing with other repair shops in the area that may not provide the same high-end service.

5.Do I have to use aftermarket parts on my car?
Many insurance companies require the use of “aftermarket” parts (those made by a company other than your vehicle manufacturer). This can also include used parts or remanufactured parts. The technicians at Concho Collision will explain these to you and help you in negotiating with the insurance company. Insurers usually require aftermarket components if your car is more than a year old. However, there are different types of claims and specifications given for different situations. We know the ins and outs of working with insurance companies in such cases and act as a customer advocate in the situations where we can provide original equipment manufacturers (OEM) to help you keep the value of your car.

6.How long will my vehicle take to repair?
Repair time depends upon a variety of factors — including insurance company approval, availability of parts and performing the actual labor required to repair the vehicle.


For more consumer information visit the Texas Department of Insurance Website [ LINK ].

PHONE: 325-947-9473

HOURS:
Monday-Friday
8:00AM - 5:30PM
Closed on Saturdays and Sundays

You may choose to leave your vehicle at our facility and ask that your Insurance company have it inspected here as a convenience to you, the valued customer.