San Angelo, Texas - Auto Body Repair and Painting

Frequently Asked Questions

An educated decision in choosing an auto-body shop will go a long way. See answers to common questions that come up during the repair process after a collision.
What is an "Estimate"?
An estimate is an approximation of the repair costs, based upon the visible damages, current part prices, and the estimator's opinion regarding the amount of time thay believe it will take to perform certain repair operations.
What is a "Supplement"?
A supplemental bill to the original bill is used to adjust the repair costs up or down. This is based upon the differences between the estimate and what was actually required to complete your repair properly.
What is a "Claim Number" and why is it so important?
The claim number is the unique identifier generated by the insurance company with which all information about your claim is accessed and stored. When you notify your insurance company of an accident, a number will be assigned. Without the claim number, there is no claim formally set up and recognized by the insurance company, and therefore no likelihood of getting reimbursed for damage repairs.
What does "OEM" stand for?.
OEM (Original Equipment Manufacturer) means that replacement parts for your car are manufactured by the same company that built it; GM, Ford, Dodge, Toyota, Honda, etc.
What are "Aftermarket" parts?
Aftermarket parts come from companies other than the original manufacturer of your vehicle. They are intended to be identical to the parts made by the original manufacturer. Not every vehicle part is reproduced by Aftermarket suppliers. Typically only the most commonly replaced parts will be available such as bumpers, hoods, fenders and headlights.
Do I have to use aftermarket parts on my car?
Many insurance companies require the use of “aftermarket” parts (those made by a company other than your vehicle manufacturer). This can also include used parts or remanufactured parts. The technicians at Concho Collision will explain these to you and help you in negotiating with the insurance company. Insurers usually require aftermarket components if your car is more than a year old. However, there are different types of claims and specifications given for different situations. We know the ins and outs of working with insurance companies in such cases and act as a customer advocate in the situations where we can provide original equipment manufacturers (OEM) to help you keep the value of your car.
How long will my vehicle take to repair?
Repair time depends upon a variety of factors; insurance company approval, availability of parts and performing the actual labor required to repair the vehicle.
Who is Ultimately Responsible for paying the repair bill?
Ultimately, you as our customer are responsible for authorizing repairs and paying the bill when complete. With an insurance company involved, we will communicate costs and repair requirements directly to them on your behalf. In most cases, there will be a deductible, which you must pay in addition to any money provided by the insurance company. Some insurance companies will pay our shop directly for repairs, others must pay you and then you in turn are responsible for paying us for the work. We accept cash, personal checks, Visa, MasterCard, and Discover Cards.
Who pays the towing bill?
The insurance company responsible for paying your repairs is also responsible for paying the tow bill to the shop of your choice. If the insurance company selected a shop and you prefer to go elsewhere, they are still obligated to pay for the additional tow.

For more consumer information visit the Texas Department of Insurance Website [ LINK ].

PHONE: 325-947-9473

HOURS:
Monday-Friday
8:00AM - 5:30PM
Closed on Saturdays
and Sundays

WHAT WE DO

• Auto Body Repair
• Collision Repair
• Frame Straightening
• Free Estimates
• Paintless Dent Repair
• Air Conditioning Repair
• ASE Certified Mechanics On-Site
• Show Quality Paint Work
• Insurance Claim Assistance