educated decision in choosing an auto-body shop will go a long way. See
answers to common questions that come up during the repair process after
What is an "Estimate"?
estimate is an approximation of the repair costs, based upon the visible
damages, current part prices, and the estimator's opinion regarding the
amount of time thay believe it will take to perform certain repair operations.
What is a "Supplement"?
supplemental bill to the original bill is used to adjust the repair costs
up or down. This is based upon the differences between the estimate and
what was actually required to complete your repair properly.
What is a "Claim Number" and why is it so important?
claim number is the unique identifier generated by the insurance company
with which all information about your claim is accessed and stored. When
you notify your insurance company of an accident, a number will be assigned.
Without the claim number, there is no claim formally set up and recognized
by the insurance company, and therefore no likelihood of getting reimbursed
for damage repairs.
What does "OEM" stand for?.
(Original Equipment Manufacturer) means that replacement parts for your
car are manufactured by the same company that built it; GM, Ford, Dodge,
Toyota, Honda, etc.
What are "Aftermarket" parts?
parts come from companies other than the original manufacturer of your
vehicle. They are intended to be identical to the parts made by the original
manufacturer. Not every vehicle part is reproduced by Aftermarket suppliers.
Typically only the most commonly replaced parts will be available such
as bumpers, hoods, fenders and headlights.
Do I have to use aftermarket parts on my car?
insurance companies require the use of “aftermarket” parts (those made
by a company other than your vehicle manufacturer). This can also include
used parts or remanufactured parts. The technicians at Concho Collision
will explain these to you and help you in negotiating with the insurance
company. Insurers usually require aftermarket components if your car is
more than a year old. However, there are different types of claims and
specifications given for different situations. We know the ins and outs
of working with insurance companies in such cases and act as a customer
advocate in the situations where we can provide original equipment manufacturers
(OEM) to help you keep the value of your car.
How long will my vehicle take to repair?
time depends upon a variety of factors; insurance company approval, availability
of parts and performing the actual labor required to repair the vehicle.
Who is Ultimately Responsible for paying the repair bill?
you as our customer are responsible for authorizing repairs and paying
the bill when complete. With an insurance company involved, we will communicate
costs and repair requirements directly to them on your behalf. In most
cases, there will be a deductible, which you must pay in addition to any
money provided by the insurance company. Some insurance companies will
pay our shop directly for repairs, others must pay you and then you in
turn are responsible for paying us for the work. We accept cash, personal
checks, Visa, MasterCard, and Discover Cards.
Who pays the towing bill?
insurance company responsible for paying your repairs is also responsible
for paying the tow bill to the shop of your choice. If the insurance company
selected a shop and you prefer to go elsewhere, they are still obligated
to pay for the additional tow.
For more consumer information visit the Texas Department of Insurance
Website [ LINK
8:00AM - 5:30PM
Closed on Saturdays
WHAT WE DO
- Auto Body Repair
- Collision Repair
- Frame Straightening
- Free Estimates
- Paintless Dent Repair
- Air Conditioning Repair
- ASE Certified Mechanics On-Site
- Show Quality Paint Work
- Insurance Claim Assistance
We take pride in helping our valued customers navigate
the post-collision claims process, working with the insurance company on
your behalf - from choosing the right parts to determining the right repair
and getting you a rental car to use while we fix your vehicle. Come
see why Concho Collision in San Angelo, Texas is the best!